Privacy policy

Who we are

Legal name: Shenzhen Ouyi Network Technology Co., Ltd. (深圳市欧易网络科技有限公司).
Registered address: 民治街道上芬社区西美新村二区13号101, Shenzhen, Guangdong 518000, China.
U.S. correspondence / returns: 525 Bogue St, Fairplay, CO 80440, United States.
Email: support@velmor-shop.com
WhatsApp: +1 928-365-7667

Our store is powered by Shopify. Shopify processes certain data to host the store, process payments, and fulfill orders. See also Shopify’s Consumer Privacy Policy.

Information we collect

Depending on how you use the site, we may collect: contact and shipping details; payment and transaction information (processed by Shopify and payment providers); account credentials if you create an account; messages you send to support; and device / usage data such as IP address, browser type, and pages viewed (including via cookies and similar technologies).

How we use information

We use personal information to process and fulfill orders, provide customer support, improve the store, prevent fraud, comply with law, and—with your choices—send marketing about products or offers. You can unsubscribe from marketing emails at any time.

Sharing

We share information with Shopify, payment processors, shipping / fulfillment partners, and service providers who help us operate the store. We may also disclose information when required by law or to protect our rights, customers, or the public. We do not sell your personal information for money.

Your choices & contact

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to opt out of certain advertising uses. To exercise these rights or ask privacy questions, email support@velmor-shop.com or message us on WhatsApp at +1 928-365-7667 (Mon–Fri, 9am–6pm PT). You may also use our contact form.

We may update this policy from time to time. The “Last updated” date above will change when we do. Continued use of the site after updates means you accept the revised policy.