Terms of service

Business identity

Legal name: Shenzhen Ouyi Network Technology Co., Ltd. (深圳市欧易网络科技有限公司).
Registered address: 民治街道上芬社区西美新村二区13号101, Shenzhen, Guangdong 518000, China.
U.S. correspondence / returns: 525 Bogue St, Fairplay, CO 80440, United States.
Support: support@velmor-shop.com · WhatsApp +1 928-365-7667

Velmor is an independent online retailer. We are not an official brand store and are not affiliated with, endorsed by, or sponsored by third-party trademark owners unless we expressly say so on a product page.

Orders & products

Placing an order is an offer to buy. We may accept or decline orders for any lawful reason. Prices and availability can change. Product images and descriptions are for general information; colors and details may vary slightly. Orders may be fulfilled by us or by third-party fulfillment partners.

Shipping & returns

We currently sell and ship to the United States. Delivery times and free-shipping eligibility are shown at checkout and in our Shipping policy. Returns follow our Refund policy (typically 30 days after delivery for unused items in original packaging, with prior approval).

Payments & Shopify

Payment methods shown at checkout (such as card or PayPal) are processed by Shopify and their payment partners. Your purchase is with Velmor / Shenzhen Ouyi Network Technology Co., Ltd., not with Shopify as the seller.

Limitation of liability

To the fullest extent allowed by law, we are not liable for indirect, incidental, special, or consequential damages arising from use of the site or products purchased through it. Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the maximum extent permitted.

Contact

Questions about these Terms: support@velmor-shop.com or Contact us. We may update these Terms; the date at the top will change when we do.